When the AI Follows Your Instructions Almost Exactly
How a one-word deviation in Haiku's cover letter opener was silently blocking 12% of my automated job applications — and the one-line fix that rescued 13 listings.
Read →Chester Frazier · Gulfport, MS · b. 1988
Notes from the homelab,
the studio, and the day job.
Debugging stories, architecture notes, and the occasional thing I built because nobody else had. New posts when I have something worth writing down.
Posts
14 on this page · full archive (227)
Code Review Doesn't Show Up on Your CV (I Fixed That)
At the staff level, reviewing code is as important as writing it. GitHub's contribution graph doesn't show it. EverCV now does.
Read →The Fourth Action: When the Right Answer Is 'I'll Call You Back'
Adding a CALLBACK terminal action to an MSP after-hours triage agent — and why forcing callers into ESCALATE was the wrong default for non-urgent requests.
Read →NightDesk: eliminating the Monday on-call update
NightDesk now resolves on-call pages dynamically from a weekly rotation schedule, so MSPs never have to edit a runbook when the rotation changes.
Read →The dict.get() default that wasn't
A one-line Python footgun silently killed a message-ingest pipeline for a week. dict.get(key, default) does not do what you think when the value is null.
Read →TicketScope now scores every ticket for SLA risk before you read it
The new /ticket-health endpoint in TicketScope gives every ConnectWise ticket a 1–10 risk score, sentiment trend, urgency level, and a one-sentence recommended action — automatically, on every ticket you open.
Read →Building Evangeline: a white-glove AI chief-of-staff that lives in your SMS
How I built Evangeline — an AI concierge that knows each client's context, remembers their priorities, and sends a morning briefing at 7am — using Claude, Twilio, and DynamoDB.
Read →EverCV now works with GitLab
Enterprise engineers who live in GitLab now get the same automatic CV-building that GitHub users do — including self-managed installs.
Read →TicketScope can now draft your Microsoft Premier and Cisco TAC escalations
New Pro endpoint: POST /vendor-escalation generates a complete vendor support case from ConnectWise ticket notes. Covers Microsoft, Cisco, Datto, VMware, Fortinet, Meraki, Veeam, CrowdStrike, Sophos, and more. Chrome extension sidebar updated.
Read →TicketScope drafts client-facing status update emails in one click
Three new buttons in the TicketScope sidebar: In Progress, Waiting on Client, Resolved. Each drafts a professional client-facing status email with a subject line. Copy, paste into CW, done.
Read →My AI agent built five products while I slept
What it looks like when you hand a 5.5-hour autonomous window to an agent and come back to 806 tests passing and five code-complete SaaS products.
Read →NightDesk now takes Stripe — from ROI calculator to live subscription in one click
NightDesk's billing layer is live: Stripe Checkout for three tiers, webhook handling for the full subscription lifecycle, and a /billing/status endpoint that drives plan enforcement. The ROI page now converts.
Read →NightDesk can now tell you exactly how much money it saved you
New endpoint: GET /admin/tenants/{id}/roi?days=30 calculates ROI from real call data — calls handled, minutes saved, dollars saved vs plan cost, payback period. The number you need at a QBR.
Read →NightDesk now accepts pilot requests directly from the landing page
The NightDesk landing page form is now wired to a real endpoint. POST /demo-request captures pilot interest (email, company, team size, notes), saves to DynamoDB, and pings Chester via SES. Zero friction for an MSP owner who wants in.
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